At Top Line Wholesale Limited, we strive to provide our customers with top-quality scooters and exceptional service. However, we understand that there may be instances where you need to return your scooter. Please review our return policy below:

1. 30-Day Return Window: You have 30 days from the date of purchase to initiate a return for your scooter. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Return Authorization Required: Before returning your scooter, you must contact our customer service team to request a return authorization number. This number must be clearly marked on the outside of the package. Returns without a valid return authorization number may not be accepted.

3. Return Shipping Responsibility: Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure the safe return of your scooter.

4. Inspection Process: Once we receive your returned scooter, our team will inspect it to ensure it meets the return criteria outlined above. If the item is deemed to be in acceptable condition, we will process your refund or exchange based on your preference.

5. Refund Processing: Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to reflect in your account after the return has been processed.

6. Restocking Fee: A restocking fee may apply to returned scooters that are not in their original condition or packaging. This fee will be deducted from your refund amount.

7. Exclusions: Our return policy does not cover damage caused by misuse, accidents, or neglect. It also does not apply to clearance or final sale items.

If you have any questions about our scooter return policy or need assistance with a return, please don’t hesitate to contact our customer service team. Thank you for choosing Top Line Wholesale Limited for your scooter needs.